Support
Write to [email protected]. We answer within 5 business days — usually faster. Please tell us your device model and, for anything about your game data, your Player ID (Royal Disc → Settings → Player ID).
Delete my data
Royal Disc by Ruri Games does not use accounts, so there is nothing to "close" — but we do store gameplay and crash data under a random player ID, and you can have it deleted at any time:
- Open Royal Disc → Settings and copy your Player ID.
- E-mail [email protected] with the subject "Delete my data" and paste the Player ID.
- Within 30 days we delete all analytics, crash and data-warehouse records tied to that ID (gameplay events, device and performance data, approximate location, crash logs) and confirm by e-mail.
What is kept: aggregated statistics that contain no player ID; and support e-mails for up to 24 months. If you do not ask for deletion, data tied to your player ID is deleted automatically 24 months after collection. Details: Privacy Policy, section 9.
Uninstalling the game removes your progress from the device but does not delete server-side records — use the steps above.
Common questions
I lost my progress
Progress lives on your device. Uninstalling, clearing app data or switching phones erases it, and we cannot restore it. Keep the app installed if you want to keep your levels.
The game crashes or stutters
Make sure you have the latest version from the store and restart your phone. If it continues, e-mail us your device model, OS version and roughly when it happens — crash reports help us fix it quickly.
Where is the game available?
Royal Disc is in soft launch in the Philippines on Google Play. More countries and the App Store follow.